Returns Policy

Order Cancellation

You may cancel any order before it has been shipped. If your order has been shipped already and you need to change or cancel your order, please Email us at support@ambienceshop.com or by using the Live Chat function, or using the Contact Us form.

Complete Buyer Protection

Your satisfaction is our top priority. You may return your order within 30 days for a full refund. Please get in touch if any of the following applies:

  • You receive an incorrect item
  • The item is faulty or damaged
  • The item is incompatible or not useful for intended purpose
  • The performance or quality of the item is unsatisfactory

You will receive a Free Returns Label to return the item. A refund will be issued back to your original method of payment. Please contact us using the Live Chat function, by Email at support@ambienceshop.com or using the Contact Us form.